Guest davidh10 Posted May 9, 2012 Share Posted May 9, 2012 It was ok at midnight. It was down at 06:45 this morning when I was trying to check news and weather on my phone. It is still down as I write this post. During the day the signal has been coming and going, but no ability to make or receive phone calls or Internet access (data). This evening, some SMS messages have got through to indicate that I have a voicemail, however that is an ever so slight improvement over no communication at all, however SMS outgoing does not seem to be working. Yes, I did check another phone. My wife's phone is also afflicted. When I called Telstra, I was informed that there is a major outage covering Victoria! Holy toledo, Batman.... there's going to be a hell of a lot of unhappy customers. I know I am. Link to comment Share on other sites More sharing options...
djpacro Posted May 9, 2012 Share Posted May 9, 2012 Working fine for me down in Melbourne all day today. Nothing on the Telstra or Bigpond websites that I can see about problems like this in Vic. Link to comment Share on other sites More sharing options...
Guest davidh10 Posted May 9, 2012 Share Posted May 9, 2012 Thanks David. It is still definitely in trouble in Yarrawonga (Vic). Perhaps is it just local. I'll call Telstra again this morning. Maybe their call centre in the Phillipines does not know the difference between Yarrawonga and Victoria... That's what you get when you outsource your customer service! SMS appears to get through eventually (so there must be some very brief connectivity between retries), but voice calls either in or out just do not work and of course no internet (data) access. Link to comment Share on other sites More sharing options...
fly_tornado Posted May 9, 2012 Share Posted May 9, 2012 maybe you broke it? Link to comment Share on other sites More sharing options...
flytrikes Posted May 9, 2012 Share Posted May 9, 2012 Working okay in Wangaratta David. Must be local to Yarrawonga? Link to comment Share on other sites More sharing options...
Guest Howard Hughes Posted May 10, 2012 Share Posted May 10, 2012 there's going to be a hell of a lot of unhappy customers. I know I am. Pointless getting upset, it's not like you can change to another company with better service! Link to comment Share on other sites More sharing options...
Galpin Posted May 10, 2012 Share Posted May 10, 2012 Working okay in Wangaratta David. Must be local to Yarrawonga? OK west of Hamilton (Vic). Link to comment Share on other sites More sharing options...
facthunter Posted May 10, 2012 Share Posted May 10, 2012 Perhaps just Yarrawronga? Nev Link to comment Share on other sites More sharing options...
damkia Posted May 10, 2012 Share Posted May 10, 2012 Telstra 3G via satellite from WA Goldfields area to Melbourne switching point has had more ups and downs than a 16 hr "prono" flick over the last couple of days. Not sure if it's our equipment or Telstra Vic. Link to comment Share on other sites More sharing options...
djpacro Posted May 10, 2012 Share Posted May 10, 2012 The WA problems were mentioned on Telstra's website. Link to comment Share on other sites More sharing options...
damkia Posted May 10, 2012 Share Posted May 10, 2012 The WA problems were mentioned on Telstra's website. Thanks for that. Couldn't get on long enough to find out.... Link to comment Share on other sites More sharing options...
damkia Posted May 10, 2012 Share Posted May 10, 2012 The WA problems were mentioned on Telstra's website. Could you give me a link to where it is on their website? I can't for the life of me find it:puzzled: Link to comment Share on other sites More sharing options...
djpacro Posted May 10, 2012 Share Posted May 10, 2012 http://www.telstra.com.au/abouttelstra/commitments/mass-service-disruption/ and you'll also see a link to: NETWORK OUTAGES This information is currently unavailable. Please try again later. Link to comment Share on other sites More sharing options...
Guest davidh10 Posted May 10, 2012 Share Posted May 10, 2012 Network up again this evening. Yay! Another local customer was advised that it was due to upgrading the Yarrawonga tower to 4G. So, not only do we not get any warning of a major outage, but they can't even get their message right through support. Not impressed, but like was said, there isn't a viable alternative. Link to comment Share on other sites More sharing options...
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